Customer Service :: Customer Interaction :: Customer Interaction Center |
| Product | Version | Table | Columns | Indexes | Description | Module |
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1 | ERP EHP7 | 6.0 | CACCEL | 4 | 1 | Online BDC transaction accelerator definition | Customer Interaction Center |
2 | ERP EHP7 | 6.0 | CCMAC | 2 | 1 | Loggable activity codes | Customer Interaction Center |
3 | ERP EHP7 | 6.0 | CCMACTIONOBJ | 6 | 1 | Assign transactions to object types - usage restriction | Customer Interaction Center |
4 | ERP EHP7 | 6.0 | CCMACTPROF | 3 | 1 | Loggable activity code group membership | Customer Interaction Center |
5 | ERP EHP7 | 6.0 | CCMAC_T | 3 | 1 | Call center management activity code description | Customer Interaction Center |
6 | ERP EHP7 | 6.0 | CCMADKEY | 1 | 1 | Activity detail logging key | Customer Interaction Center |
7 | ERP EHP7 | 6.0 | CCMADKEY_T | 3 | 1 | Call center detail key logging table | Customer Interaction Center |
8 | ERP EHP7 | 6.0 | CCMAUTHPIN | 6 | 1 | Call center authentication pin attempts table | Customer Interaction Center |
9 | ERP EHP7 | 6.0 | CCMAUTHPROF | 16 | 1 | Call center authentication attributes | Customer Interaction Center |
10 | ERP EHP7 | 6.0 | CCMCBQPROF | 3 | 1 | Call center callback - Callback queue profile | Customer Interaction Center |
11 | ERP EHP7 | 6.0 | CCMCBQPROFASSN | 3 | 1 | Call center callback - Assignment of profile to queues | Customer Interaction Center |
12 | ERP EHP7 | 6.0 | CCMCBQUES | 3 | 1 | Call center callback - Callback queue definition | Customer Interaction Center |
13 | ERP EHP7 | 6.0 | CCMCBQUES_T | 4 | 1 | Call center callback - Callback queue description | Customer Interaction Center |
14 | ERP EHP7 | 6.0 | CCMCCONT | 6 | 1 | Component container configuration | Customer Interaction Center |
15 | ERP EHP7 | 6.0 | CCMCCONT_T | 6 | 1 | CCM Component Container Text | Customer Interaction Center |
16 | ERP EHP7 | 6.0 | CCMCCPROF | 18 | 1 | Call center profile | Customer Interaction Center |
17 | ERP EHP7 | 6.0 | CCMCLBC | 12 | 1 | Callback Configuration | Customer Interaction Center |
18 | ERP EHP7 | 6.0 | CCMCLBC_T | 5 | 1 | Call center callback - Configuration table label | Customer Interaction Center |
19 | ERP EHP7 | 6.0 | CCMCLBD | 8 | 1 | Call center callback user options | Customer Interaction Center |
20 | ERP EHP7 | 6.0 | CCMCLBS | 22 | 1 | Call center callback - Whole | Customer Interaction Center |
21 | ERP EHP7 | 6.0 | CCMCMPCALL | 2 | 1 | Action Box Component Calls | Customer Interaction Center |
22 | ERP EHP7 | 6.0 | CCMCMPCALLPARE | 10 | 1 | Action Box Component Call: External Parameters | Customer Interaction Center |
23 | ERP EHP7 | 6.0 | CCMCMPCALLPARET | 4 | 1 | Action Box Component Calls: Text for External Parameters | Customer Interaction Center |
24 | ERP EHP7 | 6.0 | CCMCMPCALLPARI | 10 | 1 | Action Box Component Call: Parameters for Internal Calls | Customer Interaction Center |
25 | ERP EHP7 | 6.0 | CCMCMPCALLPARIT | 4 | 1 | Action Box Component Calls: Text for Internal Parameters | Customer Interaction Center |
26 | ERP EHP7 | 6.0 | CCMCMPCALLT | 3 | 1 | Action Box Component Workspace Text | Customer Interaction Center |
27 | ERP EHP7 | 6.0 | CCMCSCONF | 31 | 1 | Contact search/display configuration | Customer Interaction Center |
28 | ERP EHP7 | 6.0 | CCMCSEARCH | 6 | 1 | Search type to matchcode mapping for CCM contact search | Customer Interaction Center |
29 | ERP EHP7 | 6.0 | CCMCSEARCHMAP | 7 | 1 | Matchcode mapping for CCM contact search | Customer Interaction Center |
30 | ERP EHP7 | 6.0 | CCMCTIADMIN | 10 | 1 | CTI Administration/Policy | Customer Interaction Center |
31 | ERP EHP7 | 6.0 | CCMCTIBKEY | 1 | 1 | Call center telephony control button keys | Customer Interaction Center |
32 | ERP EHP7 | 6.0 | CCMCTIBKEY_T | 3 | 1 | CCM telephony control button key translation | Customer Interaction Center |
33 | ERP EHP7 | 6.0 | CCMCTIPROF | 4 | 1 | CIC Front office function key profile | Customer Interaction Center |
34 | ERP EHP7 | 6.0 | CCMCTIQUEUE | 1 | 1 | Call center queues | Customer Interaction Center |
35 | ERP EHP7 | 6.0 | CCMCTIQUEUEASSN | 3 | 1 | CTI queue assignments | Customer Interaction Center |
36 | ERP EHP7 | 6.0 | CCMCTIQUEUE_T | 3 | 1 | Call center queue texts | Customer Interaction Center |
37 | ERP EHP7 | 6.0 | CCMDNIS | 4 | 1 | Inbound DNIS display text | Customer Interaction Center |
38 | ERP EHP7 | 6.0 | CCMHTMLCONF | 18 | 1 | CIC HTML configuration | Customer Interaction Center |
39 | ERP EHP7 | 6.0 | CCMHTMLCONFT | 4 | 1 | CIC HTML configuration | Customer Interaction Center |
40 | ERP EHP7 | 6.0 | CCMHTMLPAR | 11 | 1 | CIC HTML configuration: external parameters | Customer Interaction Center |
41 | ERP EHP7 | 6.0 | CCMHTMLPARI | 11 | 1 | CIC HTML configuration: parameter for internal calls | Customer Interaction Center |
42 | ERP EHP7 | 6.0 | CCMHTMLPARIT | 5 | 1 | CIC HTML configuration: Text for internal parameters | Customer Interaction Center |
43 | ERP EHP7 | 6.0 | CCMHTMLPART | 5 | 1 | CIC HTML configuration: text for external parameters | Customer Interaction Center |
44 | ERP EHP7 | 6.0 | CCMIFIMPL | 2 | 1 | Classes that implement different modules of the CIC | Customer Interaction Center |
45 | ERP EHP7 | 6.0 | CCMIFIMPLNEW | 3 | 1 | Implementaion of Interfaces in CIC environment | Customer Interaction Center |
46 | ERP EHP7 | 6.0 | CCMLOG | 8 | 1 | Activity log | Customer Interaction Center |
47 | ERP EHP7 | 6.0 | CCMLOGD | 5 | 1 | Activity log details | Customer Interaction Center |
48 | ERP EHP7 | 6.0 | CCMOBJKEYS | 5 | 1 | Information object instance | Customer Interaction Center |
49 | ERP EHP7 | 6.0 | CCMOBJLST | 5 | 1 | List of information objects in a container | Customer Interaction Center |
50 | ERP EHP7 | 6.0 | CCMSCRPROF | 8 | 1 | Script activity profile | Customer Interaction Center |
51 | ERP EHP7 | 6.0 | CCMSCRPROFILE | 4 | 1 | Call center management scripting profile | Customer Interaction Center |
52 | ERP EHP7 | 6.0 | CCMSCRVAR | 7 | 1 | Script variable name | Customer Interaction Center |
53 | ERP EHP7 | 6.0 | CCMSESSION | 18 | 1 | Call management sessions | Customer Interaction Center |
54 | ERP EHP7 | 6.0 | CCM_NAVAREA | 2 | 1 | CCM Navigation Area Profile | Customer Interaction Center |
55 | ERP EHP7 | 6.0 | CCM_NAVAREAT | 4 | 1 | CCM Navigation Area Profile | Customer Interaction Center |
56 | ERP EHP7 | 6.0 | CCM_NAVAREA_VIEW | 5 | 1 | CCM Navigation Area: Tab | Customer Interaction Center |
57 | ERP EHP7 | 6.0 | CCM_NAVAR_VIEWT | 6 | 1 | CCM Navigation Area Tab Text | Customer Interaction Center |
58 | ERP EHP7 | 6.0 | CCM_NAVVIEW | 3 | 1 | CCM Navigation Area Profile | Customer Interaction Center |
59 | ERP EHP7 | 6.0 | CCM_NAVVIEWT | 4 | 1 | CCM Navigation Area Profile | Customer Interaction Center |
60 | ERP EHP7 | 6.0 | CCM_OPCLASSTYPE | 2 | 1 | Object Provider Service: Class Type Definition | Customer Interaction Center |
61 | ERP EHP7 | 6.0 | CCM_OPCLASSTYPET | 3 | 1 | Object Provider Service: Class Type Definition | Customer Interaction Center |
62 | ERP EHP7 | 6.0 | CCM_OPFACTORY | 4 | 1 | Object Provider Service: Class Definition | Customer Interaction Center |
63 | ERP EHP7 | 6.0 | CDESTBDCFIELD | 7 | 1 | Online BDC value destination map | Customer Interaction Center |
64 | ERP EHP7 | 6.0 | CDESTPID | 4 | 1 | Online BDC parameter-id preset destination | Customer Interaction Center |
65 | ERP EHP7 | 6.0 | CIMAP | 6 | 1 | Input Sequence for BDC Sessions | Customer Interaction Center |
66 | ERP EHP7 | 6.0 | COMAP | 18 | 1 | Online BDC output mapping from message table to container | Customer Interaction Center |
67 | ERP EHP7 | 6.0 | CRMC_CIC_ASP_A | 7 | 1 | IC WinClient: ASP, application | Customer Interaction Center |
68 | ERP EHP7 | 6.0 | CRMC_CIC_ASP_AT | 4 | 1 | IC WinClient: ASP, application (text) | Customer Interaction Center |
69 | ERP EHP7 | 6.0 | CRMC_CIC_ASP_C | 2 | 1 | IC WinClient: ASP, configuration | Customer Interaction Center |
70 | ERP EHP7 | 6.0 | CRMC_CIC_ASP_CA | 4 | 1 | IC WinClient: ASP, applications assigned to configuration | Customer Interaction Center |
71 | ERP EHP7 | 6.0 | CRMC_CIC_ASP_CT | 4 | 1 | IC WinClient: ASP, configuration (text) | Customer Interaction Center |
72 | ERP EHP7 | 6.0 | CRMC_CIC_ASP_DA | 3 | 1 | IC WinClient: ASP, applications related to DNIS | Customer Interaction Center |
73 | ERP EHP7 | 6.0 | CRMC_CIC_ASP_TP | 2 | 1 | IC WinClient: ASP, application type | Customer Interaction Center |
74 | ERP EHP7 | 6.0 | CRMC_CIC_ASP_TPT | 3 | 1 | IC WinClient: ASP, application type (text) | Customer Interaction Center |
75 | ERP EHP7 | 6.0 | CRM_CIC_DEFWS | 3 | 1 | Default Workspace Profile | Customer Interaction Center |
76 | ERP EHP7 | 6.0 | CRM_CIC_DEFWSSL | 7 | 1 | Default Workspace Profile Slot | Customer Interaction Center |
77 | ERP EHP7 | 6.0 | CRM_CIC_DEFWSSLT | 6 | 1 | Default Workspace Profile Slot Text | Customer Interaction Center |
78 | ERP EHP7 | 6.0 | CRM_CIC_DEFWST | 4 | 1 | Default Workspace Profile Text | Customer Interaction Center |
79 | ERP EHP7 | 6.0 | CRM_CIC_OPDELC | 2 | 1 | Object Provider Service: class delegation - customer | Customer Interaction Center |
80 | ERP EHP7 | 6.0 | CRM_CIC_OPDELS | 2 | 1 | Object Provider Service: class delegation - delivery | Customer Interaction Center |
81 | ERP EHP7 | 6.0 | CRM_CIC_OPFACT | 2 | 1 | Object Provider Service: class definition | Customer Interaction Center |
82 | ERP EHP7 | 6.0 | CRM_CIC_OPFACTT | 3 | 1 | Object Provider Service: class definition | Customer Interaction Center |
83 | ERP EHP7 | 6.0 | CSRCCONSTANT | 4 | 1 | Online BDC constant value source map | Customer Interaction Center |
84 | ERP EHP7 | 6.0 | CSRCCONTAINER | 6 | 1 | Online BDC container value source map | Customer Interaction Center |
85 | ERP EHP7 | 6.0 | CSRCFCALL | 4 | 1 | Online BDC function call value source map | Customer Interaction Center |
86 | ERP EHP7 | 6.0 | EBACONTXT | 4 | 1 | Call Context | Customer Interaction Center |
87 | ERP EHP7 | 6.0 | EBACONTXTT | 6 | 1 | Call Context - Text Table | Customer Interaction Center |
88 | ERP EHP7 | 6.0 | EBAPRES | 6 | 1 | Object Presentation: SAP Standard | Customer Interaction Center |
89 | ERP EHP7 | 6.0 | EBAPRESC | 7 | 1 | Object Presentation: Customer Definitions | Customer Interaction Center |
90 | ERP EHP7 | 6.0 | ECCPCALLBACKRV | 5 | 1 | Reasons for callback | Customer Interaction Center |
91 | ERP EHP7 | 6.0 | ECCPCALLBACKRVT | 4 | 1 | Reasons for callback (texts) | Customer Interaction Center |
92 | ERP EHP7 | 6.0 | ECCPRECEIVE | 6 | 1 | Configuration of office-recipient for workflow start | Customer Interaction Center |
93 | ERP EHP7 | 6.0 | ECCPRECEIVET | 5 | 1 | Configuration of office-recipient for workflow start (texts) | Customer Interaction Center |
94 | ERP EHP7 | 6.0 | ECICCONTHIST | 9 | 1 | CIC Profile: Contact History | Customer Interaction Center |
95 | ERP EHP7 | 6.0 | ECICCONTHISTT | 4 | 1 | Customizing Table for Contact History | Customer Interaction Center |
96 | ERP EHP7 | 6.0 | ECICWFINB | 2 | 1 | Profile for CIC workflow inbox | Customer Interaction Center |
97 | ERP EHP7 | 6.0 | ECICWFINBFLT | 3 | 1 | Task Filter for Profile- for CIC Workflow Inbox | Customer Interaction Center |
98 | ERP EHP7 | 6.0 | ECICWFINBT | 4 | 1 | Profil for CIC workflow inbox (text) | Customer Interaction Center |
99 | ERP EHP7 | 6.0 | EECICLAYOUT | 4 | 1 | Control of CIC Framework Layout Switch | Customer Interaction Center |
100 | ERP EHP7 | 6.0 | EECICTOOLBAR | 4 | 1 | CIC Function Bar Profile | Customer Interaction Center |
101 | ERP EHP7 | 6.0 | EECICTOOLBAR_PRG | 1 | 1 | CIC Function Bar Profile: Main Program for Status | Customer Interaction Center |
102 | ERP EHP7 | 6.0 | EEFO01 | 6 | 1 | Settings for Account Balance in CIC | Customer Interaction Center |
103 | ERP EHP7 | 6.0 | EWBPROCTX | 5 | 1 | Front Off. Process: Text | Customer Interaction Center |
104 | ERP EHP7 | 6.0 | EWBPROCX | 11 | 1 | Front Office Process | Customer Interaction Center |
105 | ERP EHP7 | 6.0 | EWBWEBGUIITS | 4 | 1 | ITS Basic Address for Method Inplace-Calls in the CIC | Customer Interaction Center |
106 | ERP EHP7 | 6.0 | EWCUSTENVCLS | 3 | 1 | Customer Information Cluster Builder | Customer Interaction Center |
107 | ERP EHP7 | 6.0 | EWCUSTENVCLST | 4 | 1 | Customer Information Cluster Builder (Text) | Customer Interaction Center |
108 | ERP EHP7 | 6.0 | EWCUSTENVG | 10 | 1 | Customer Information Cluster Builder: Generic Profile Data | Customer Interaction Center |
109 | ERP EHP7 | 6.0 | EWCUSTENVGT | 8 | 1 | Customer Information Cluster Builder Profile: Text | Customer Interaction Center |
110 | ERP EHP7 | 6.0 | EWFCAL | 20 | 1 | Front Office Call | Customer Interaction Center |
111 | ERP EHP7 | 6.0 | EWFCALT | 7 | 1 | Front Office Call: Text | Customer Interaction Center |
112 | ERP EHP7 | 6.0 | EWFCON | 18 | 1 | Front Office Configuration | Customer Interaction Center |
113 | ERP EHP7 | 6.0 | EWFCONT | 5 | 1 | Front Office Configuration: Text | Customer Interaction Center |
114 | ERP EHP7 | 6.0 | EWFFND | 7 | 1 | Front Office Configuation Determination | Customer Interaction Center |
115 | ERP EHP7 | 6.0 | EWFGRU | 7 | 1 | Front Office Call Group | Customer Interaction Center |
116 | ERP EHP7 | 6.0 | EWFGRUT | 6 | 1 | Front Office Call Group: Text | Customer Interaction Center |
117 | ERP EHP7 | 6.0 | EWFPAR | 12 | 1 | Front Office Configuration: Call Parameter | Customer Interaction Center |
118 | ERP EHP7 | 6.0 | EWFPART | 6 | 1 | Front Office Configuration: Call Parameter: Text | Customer Interaction Center |
119 | ERP EHP7 | 6.0 | EWFTRA | 24 | 1 | Front Office Call: Data Flow | Customer Interaction Center |
120 | ERP EHP7 | 6.0 | EWOPSCOND | 16 | 1 | OPS: Conditions | Customer Interaction Center |
121 | ERP EHP7 | 6.0 | EWOPSCONF | 12 | 1 | OPS: Configuration | Customer Interaction Center |
122 | ERP EHP7 | 6.0 | EWOPSLDCONST | 11 | 1 | OPS: Language-Dependent Constants | Customer Interaction Center |
123 | ERP EHP7 | 6.0 | EWVIEW | 5 | 1 | CIC View: View of Object Data Environment | Customer Interaction Center |
124 | ERP EHP7 | 6.0 | EWVIEWATTR | 6 | 1 | CIC View: Attribute Control | Customer Interaction Center |